Legal
This Privacy Notice explains how Neo Reach collects, uses, stores, shares, and protects personal information when you visit our website, contact us, purchase services from us, or otherwise interact with our business.
Business Name: Neo Reach (sole trader)
Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: team@neoreach.uk
Telephone: +44 7894 479812
For the purposes of UK data protection law, Neo Reach acts as the data controller in relation to the personal information described in this Privacy Notice.
Where necessary to provide technical services, support, hosting, maintenance, or troubleshooting, we may process website or platform login credentials, hosting or server configuration information, CMS administrative access details, API keys or access tokens, technical diagnostic data, and infrastructure and system information. We only access this information where reasonably necessary to provide requested services or maintain system security and functionality.
Under UK data protection law, we rely on the following lawful bases depending on the nature of the processing activity:
Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract — including providing requested services, managing projects, processing payments, and delivering support or maintenance services.
We may process personal information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These include operating and improving our services, maintaining security, preventing fraud and abuse, managing client relationships, and system administration.
We may process personal information where necessary to comply with legal or regulatory obligations, including tax, accounting, fraud prevention, and law enforcement requirements.
Where required by law, we rely on consent for marketing communications, certain analytics technologies, and non-essential cookies or tracking technologies. You may withdraw consent at any time.
Our website may use cookies, analytics technologies, server logs, and similar technologies to maintain website functionality, improve user experience, monitor performance, analyse traffic, and maintain security.
Non-essential cookies and similar technologies will only be used where you have provided consent through our cookie banner or preference management tools, where required by applicable law. You may manage or disable cookies through your browser settings, though disabling certain cookies may affect website functionality.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and deliver services, including:
We may also disclose personal information where required by law, to comply with legal obligations, to protect rights, property, or safety, or to investigate fraud, abuse, or security incidents.
We do not sell, rent, or trade personal information to third parties. Where third-party providers process personal information on our behalf, we take reasonable steps to ensure appropriate contractual, confidentiality, security, and data protection safeguards are implemented.
Some third-party providers we use may process personal information outside the United Kingdom. Where international transfers occur, we take appropriate steps to ensure personal information remains protected in accordance with UK data protection law, including transfers to countries recognised as providing adequate protection, the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other legally recognised transfer safeguards where applicable.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including operational, contractual, legal, accounting, tax, security, backup, audit, dispute resolution, and record-keeping requirements.
| Category | Retention Period |
|---|---|
| Client and project records | Up to 12 months after services end |
| Financial and transaction records | Up to 6 years (UK legal, tax, and accounting obligations) |
| Marketing information | Until consent is withdrawn or removal is requested |
| Technical support and maintenance records | Duration of support services, plus limited period thereafter |
| Security, diagnostic, and server logs | Limited period where reasonably necessary for operational and security purposes |
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, misuse, disclosure, alteration, destruction, or loss. These measures include access controls, encrypted communications, firewall protections, monitoring systems, and restricted system access.
No method of transmission, storage, or electronic processing is completely secure, and we cannot guarantee absolute security.
Under UK data protection law, you may have the following rights, subject to certain legal limitations:
Requests may be submitted by email to: team@neoreach.uk. We may request verification of identity before responding to certain requests.
Our website or communications may contain links to third-party websites, tools, integrations, or services. We are not responsible for the privacy practices, security, availability, or content of third-party websites or services.
Our services and website are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from a child unlawfully, we will take appropriate steps to delete that information.
We may update this Privacy Notice from time to time to reflect changes in legal requirements, technology, security practices, or business operations. Updated versions will be published on this page with a revised "Last Updated" date.
If you have concerns about how we handle personal information, please contact us first at team@neoreach.uk.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.
ICO Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom