Legal
These Terms form a legally binding agreement between Neo Reach and the Client. By paying any invoice, approving a proposal, or instructing Neo Reach to begin work, you confirm that you have read, understood, and agreed to these Terms. These Terms, together with any written proposal, estimate, or invoice, constitute the entire agreement between the parties.
Contents
A binding contract is formed when the Client pays any deposit or invoice, confirms acceptance of a proposal in writing (including email), or requests commencement of work after receiving these Terms.
Each project is strictly governed by its corresponding Project Documentation.
Neo Reach provides brand design and digital development services including (but not limited to) websites, branding systems, visual identity, and digital assets. Only deliverables expressly stated in Project Documentation are included in scope.
Any additional work is not included in the agreed fee, requires written agreement from both parties, and will be charged separately at agreed or standard rates. Neo Reach has no obligation to deliver work outside agreed scope.
Work begins only after receipt of agreed payment (deposit or milestone), completion of onboarding requirements, and receipt of all required materials from the Client.
Neo Reach shall not be liable for delays caused by:
Delays caused by the Client do not constitute breach by Neo Reach.
The Client warrants that all materials supplied are accurate, lawful, and owned or properly licensed, that Neo Reach's use of supplied materials will not infringe any third-party rights, and that all feedback will be provided in a timely and consolidated manner.
The Client is solely responsible for legal compliance of all supplied content.
Unless otherwise stated in Project Documentation, each project includes one (1) round of minor revisions prior to final approval. Minor revisions are limited to cosmetic adjustments only.
The following are excluded from revisions:
Once a deliverable is approved — expressly or by use — it is deemed final. Additional work beyond scope is billable.
All fees are set out in Project Documentation and vary per project. Payment obligations are strict and binding.
Neo Reach may suspend or pause work immediately if any payment is overdue, withhold delivery of any work until all due payments are received, and terminate services for non-payment.
The Client is solely responsible for all external costs including hosting, domains, software subscriptions, APIs, plugins, fonts, and licences. Where expressly stated in applicable Project Documentation, Neo Reach may include or cover specific third-party costs as part of the agreed fee.
All payments are made for time, expertise, and resource allocation. Accordingly:
Where Neo Reach elects to issue a refund, it is strictly discretionary and limited to unworked, unallocated milestones only.
No refunds are provided for change of mind, delays caused by the Client, dissatisfaction with approved work, or failure to provide materials or feedback.
Upon full and final payment, the Client receives ownership of the final approved deliverables created specifically for the project.
Neo Reach retains all rights to pre-existing tools, frameworks, systems, and code; reusable components, libraries, and methodologies; and drafts, concepts, and unapproved work. Unless agreed otherwise, Neo Reach retains the right to reuse general knowledge, techniques, and non-client-specific components in future work.
Neo Reach may display completed work for portfolio, marketing, or promotional purposes unless the Client requests exclusion in writing before project commencement.
To the fullest extent permitted by law, Neo Reach shall not be liable for any loss of profit, revenue, business, or data; indirect, incidental, or consequential loss; reputational or commercial damage; or downtime or issues caused by third-party systems or integrations.
Neo Reach's total liability for any claim shall not exceed the total amount paid for the specific project giving rise to the claim.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded under UK law.
Neo Reach may suspend or terminate services immediately if the Client engages in abusive, threatening, or unreasonable behaviour; requests unlawful, defamatory, or infringing material; or if payment is disputed, reversed, or charged back.
All completed work up to the termination date remains payable in full.
The Client agrees to contact Neo Reach in good faith prior to initiating any chargeback or payment dispute. This clause does not restrict statutory or card scheme rights but may be relied upon as evidence of failure to engage in reasonable dispute resolution.
Neo Reach shall not be liable for delays or failure caused by events beyond reasonable control including illness, outages, natural disasters, war, or government restrictions.
Both parties agree to keep confidential all non-public commercial, technical, or operational information disclosed during the project, except where required by law.
Both parties will comply with applicable UK data protection laws, including UK GDPR. Neo Reach processes personal data solely for the purpose of delivering services. For full details, see our Privacy Policy.
If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms and Project Documentation represent the entire agreement between the parties and supersede all prior communications.
These Terms are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of its courts.
Neo Reach